Policies & Student Information

At RAS Training, we are committed to providing transparent, fair, and compliant training services. The following policies outline your rights and responsibilities as a student, as well as our obligations as a Registered Training Organisation.

We encourage all students to review these policies carefully before enrolling.

STUDENT HANDBOOK

👉 View & Download Student Handbook

The Student Handbook provides an overview of what students can expect when studying with RAS Training & Services. It includes information about our training programs, learning and assessment processes, student support services, and the resources available to help you succeed throughout your course. It is designed to ensure that all students have a clear understanding of their training experience and the support available to them.

Fee Administration & Refund Policy

This policy outlines all fees and charges associated with your training, including payment terms, invoicing, and refund eligibility. It explains when refunds may be granted and the process for requesting one.

👉 View Fee Administration Policy
👉 Download PDF

👉 Application Form to Apply for Refund 
👉 Download PDF

Marketing Policy

Our Marketing Policy ensures all information provided by RAS Training is accurate, ethical, and compliant with national standards. It explains how we present our courses and services to ensure clarity and honesty for prospective students.

👉 View Marketing Policy
👉 Download PDF

Privacy Policy

This policy explains how we collect, store, use, and protect your personal information. It outlines your rights under Australian privacy legislation and how you can access or update your information.

👉 View Privacy Policy Policy
👉 Download PDF

Additional Support Policy

RAS Training is committed to supporting all students. This policy outlines the types of support available, including language, literacy, numeracy, and other learning assistance, to help you successfully complete your course.

👉 View Additional Support Policy
👉 Download PDF

RPL & Credit Transfer Policy

This policy explains how you may receive recognition for prior learning (RPL) or credit transfer. It outlines the application process, required evidence, and how your existing skills and qualifications are assessed.

👉 View RPL & Credit Transfer Policy
👉 Download PDF

Complaints & Appeals

We are committed to fair and transparent processes. This policy outlines how students can lodge a complaint or appeal, and the steps we take to resolve issues promptly and fairly.

👉 View Complaints & Appeals Policy
👉 Download PDF

👉 Appeals Lodgement Form
👉 Download PDF

👉 Complaints Lodgement Form
👉 Download PDF

Need Help?

If you have any questions about our policies or need assistance understanding any information, please contact our team—we are here to help.