Policies & Student Information
At RAS Training, we are committed to providing transparent, fair, and compliant training services. The following policies outline your rights and responsibilities as a student, as well as our obligations as a Registered Training Organisation.
We encourage all students to review these policies carefully before enrolling.
Fee Administration & Refund Policy
This policy outlines all fees and charges associated with your training, including payment terms, invoicing, and refund eligibility. It explains when refunds may be granted and the process for requesting one.
Marketing Policy
Our Marketing Policy ensures all information provided by RAS Training is accurate, ethical, and compliant with national standards. It explains how we present our courses and services to ensure clarity and honesty for prospective students.
Privacy Policy
This policy explains how we collect, store, use, and protect your personal information. It outlines your rights under Australian privacy legislation and how you can access or update your information.
Additional Support Policy
RAS Training is committed to supporting all students. This policy outlines the types of support available, including language, literacy, numeracy, and other learning assistance, to help you successfully complete your course.
RPL & Credit Transfer Policy
This policy explains how you may receive recognition for prior learning (RPL) or credit transfer. It outlines the application process, required evidence, and how your existing skills and qualifications are assessed.
Complaints & Appeals Policy
We are committed to fair and transparent processes. This policy outlines how students can lodge a complaint or appeal, and the steps we take to resolve issues promptly and fairly.
Need Help?
If you have any questions about our policies or need assistance understanding any information, please contact our team—we are here to help.
